The Memory Jogger II: A Pocket Guide of Tools for Continuous by GOAL/QPC, Michael Brassard, Diane Ritter, Francine Oddo,

By GOAL/QPC, Michael Brassard, Diane Ritter, Francine Oddo, Janet MacCausland

The reminiscence Jogger II is an easy-to-use pocket consultant that describes instruments that can assist you make non-stop advancements in a company. The instruments aid humans in any respect degrees perform choosing and fixing difficulties; getting rid of remodel; streamlining methods; bettering cross-functional conversation; reducing charges; and measuring effects. The advisor helps organization-wide consistency and participation in growing organizational breakthroughs and enhancements. It measures 3.5" x 5.5".

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Additional resources for The Memory Jogger II: A Pocket Guide of Tools for Continuous Improvement and Effective Planning

Example text

1. Select the most appropriate cause & effect format. ” This question is repeated for the next level of detail until the team runs out of causes. The graphic examples shown in Step 3 of this tool section are based on this format. E/Fishbone CC&&E/Fishbone ©1994 GOAL/QPC C_E 23-30N 23 23 10/7/03, 9:21 AM • Process Classification Type uses the major steps of the process in place of the major cause categories. The root cause questioning process is the same as the Dispersion Analysis Type. 2. Generate the causes needed to build a Cause & Effect Diagram.

Example: Length, time, volume, weight. Do You Need to Collect Data? • If you need to know the performance of an entire population, the more economical and less time consuming method is to draw a sample from a population. With a sample, you can make inferences about, or predict, the performance of a population. Basic sampling methods: – Random. Each and every observation or data measure has an equally likely chance of being selected. Use a random number table or random number generator to select the samples.

24 C_E 23-30N C & E/Fishbone 24 ©1994 GOAL/QPC 10/7/03, 9:21 AM b) Draw major cause categories or steps in the production or service process. Connect them to the “backbone” of the fishbone chart. ” • Be flexible in the major cause “bones” that are used. In a Production Process the traditional categories are: Machines (equipment), Methods (how work is done), Materials (components or raw materials), and People (the human element). In a Service Process the traditional methods are: Policies (higher-level decision rules), Procedures (steps in a task), Plant (equipment and space), and People.

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