The Manager's Toolkit, 61 Building Blocks for Success by Marc Clark

By Marc Clark

It is a workbook containing information, checklists, worksheets and private developmetn instruments that will help you comprehend, perform and practice the talents you must develop into and stay a winning manager supervisor of goods, assets and other people within the you've gotten selected for a occupation.

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Managers should always take the threat of litigation seriously. In many situations, individual managers can be found individually responsible and held accountable in a criminal or civil action. This not only causes embarrassment in the management ranks, but also tarnishes the reputation of the company in the local community. 47 THE “HUMAN” IN HUMAN RELATIONS (5) NOTES NOTES It’s All in the Way We Think! One Frame of Mind impacts our Emotions Five Outcomes bring forth consequences Four Performance impacts outcomes Two Emotions impact our actions Three Actions impact our performance It is critical for us to gain a better understanding of who we are, what our likes and dislikes are, and to have a passion for the things we do.

Keep the tempo of the session moving and come back to those questions later on in the interview. The more time you spend with an applicant, the more relaxed they will become with the process. ‰ Try to ask questions that are thought provoking. Use open-ended questions—those that an applicant cannot answer with just a simple yes or no. ‰ Avoid leading questions. Create an atmosphere where the applicant feels free to discuss what is on his or her mind. Remember, you are seeking credible answers, the type that will provide you the kind of information needed to make an informed hiring decision.

Fairness Fairness simply means that all employees within the company are treated equally, under the same circumstances, by all management. No favoritism should be shown. No one likes to feel as if he is a second-class citizen or to be treated that way. This does not mean that superior performance should not be rewarded. To employees, fairness also means comparable (fair) wages and benefits for both men and women, single or married. ‰ Emotions Managers should learn how to read employee behaviors and be sensitive to employee emotions.

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