MCDST Self-Paced Training Kit (Exam 70-272): Supporting by Walter Glenn, Tony Northrup

By Walter Glenn, Tony Northrup

Aid maximize your functionality on examination 70-272, one in every of required assessments for the Microsoft machine aid Technician Certification (MCDST), with this all-in-one education equipment. totally up to date for home windows XP carrier Pack 2, this equipment packs the instruments and lines examination applicants wish most-including in-depth, self-paced education in keeping with ultimate examination content material; rigorous, objective-by-objective evaluation; examination suggestions from knowledgeable, exam-certified writer; and a strong checking out suite. It additionally presents real-world eventualities, case reports, and troubleshooting labs for the talents and services you could observe to the job.Focusing on development your skill to solve end-user incident requests approximately purposes operating at the Microsoft home windows XP working process within the company or domestic setting, this respectable learn consultant covers configuring and troubleshooting functions, together with Microsoft workplace courses and Microsoft net Explorer; resolving concerns with regards to usability and alertness customization; configuring and troubleshooting connectivity for functions; and configuring program safety features.

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Extra resources for MCDST Self-Paced Training Kit (Exam 70-272): Supporting Users and Troubleshooting Applications on Microsoft Windows XP

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C is incorrect because desktop support technicians troubleshoot only problems that directly affect end users. They are not responsible for the company’s network. E is incorrect because DSTs do not set security policies. That work is done by network administrators in tier 2 or 3. 3. For each of the following descriptions, decide whether each refers to a workgroup, a domain, or multiple domain network configurations. If the description applies to more than one, list all that apply. A. This network configuration is a logical grouping of computers created for the purpose of sharing resources such as files and printers.

Part 1 Learn at Your Own Pace 1 Introduction to Desktop Support Exam Objectives in this Chapter: ■ This first chapter serves as an overview to the desktop support role and environ­ ment and does not specifically cover any exam objective. Why This Chapter Matters The goal of this chapter is to introduce you to desktop support and common network configurations and to teach you how best to support the end user in these varied settings. The chapter begins with an introduction to supporting users and then discusses corporate environments, the help and support tier structure, and common job titles and duties.

Domain controllers are used in all types of domain configurations. D. This network configuration provides a single point of administration for security. Domains and multiple domains. There is not a single point of administration for security in workgroups, but there is in domains. Questions and Answers 1-27 E. This network configuration is easy to design and implement and is best configured for users in close proximity to one another. Workgroup. Workgroups are best used for small groups of computers that are in close proximity to one another.

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