Management Technologies for E-Commerce and E-Business by Jacques Nantel (auth.), Metin Feridun, Peter Kropf, Gilbert

By Jacques Nantel (auth.), Metin Feridun, Peter Kropf, Gilbert Babin (eds.)

This ebook constitutes the refereed court cases of the thirteenth IFIP/IEEE overseas Workshop on allotted structures: Operations and administration, DSOM 2002, held in Montreal, Canada, in October 2002.

The sixteen revised complete papers provided have been conscientiously reviewed and chosen from forty submissions. The papers are prepared in topical sections on handling caliber of provider, measuring caliber of carrier, provider architectures, coverage and technique, and fault research.

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Extra info for Management Technologies for E-Commerce and E-Business Applications: 13th IFIP/IEEE International Workshop on Distributed Systems: Operations and Management, DSOM 2002 Montreal, Canada, October 21–23, 2002 Proceedings

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Most requests are for dynamic pages that require the execution of business logic in the Application Server, such as computing discounts, and so the Web Server routes requests appropriately. These computations in turn often require access to information in a database and hence the request may be further routed to one or more database servers. Managing the response times of such a system is complex. While some of this is handled by the load balancing done by the Request Router, the Web Servers can aid in this as well.

Some examples are controlling queue length in Lotus Notes [1], buffer length in Internet routers [2], CPU and memory utilizations in Apache [3], and response times for web service differentiation [4]. , minimize response times). Put differently, regulatory control attempts to divide the “QoS M. Feridun et al. ): DSOM 2002, LNCS 2506, pp. 42–53, 2002. c Springer-Verlag Berlin Heidelberg 2002 Optimizing Quality of Service Using Fuzzy Control 43 pie” accurately; we want to make the “pie” bigger. In [5] a system is designed to perform on-line optimization of a web server using hill climbing techniques.

For example, it can be used as a basis for billing on IP-based applications (such as VoIP, Internet access). It can be also used as a basis for intrusion detection where capturing all packets is essential. Customer relationship management (CRM) is a hot topic for ISPs these days. NG-MON can provide useful user usage information for such purpose. References [1] K. C. Claffy, G. C. Polyzos and H. W. Braun, "Application of Sampling Methodologies to Network Traffic Characterization," Proc. of ACM SIGCOMM, Hamilton, New Zealand, May 1993, pp.

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