IT Manager's Handbook by Bill Holtsnider

By Bill Holtsnider

  • ''The IT Manager's instruction manual, 2d variation is a must-read for brand spanking new IT leaders. The expertise alterations so quickly that this variation can even be invaluable to veteran IT leaders. The ever-changing international of expertise demanding situations IT leaders to stick present; the authors do an outstanding task of highlighting the alterations in IT you must find out about. In a nutshell, the guide educates the reader on approximately each element of IT. each IT supervisor must movement apart a couple of technical manuals to make room for Holtsnider & Jaffe’s second version, IT Manager's instruction manual. they've got captured the function of each IT chief and their publication could be obligatory for somebody getting into this position.'' --Jim Chilton - vp and CIO, SolidWorks Corporation

    ''Had this publication been to be had 10 years in the past, it should have eased my transition from a in basic terms technical position to a know-how administration position. Even after a few years as an IT supervisor, i discovered beneficial insights within the first variation of this publication and this moment variation has further an improved base of subject matters to assist any new supervisor prevail. '' --Brian McMann, Director, IT structures, New international Telecom

    ''This booklet is a must-read for a brand new IT supervisor. it's a complete consultant to help the recent supervisor practice the big variety of activity initiatives in the association that s/he should be dealing with. The pro IT Manager/CIO may well already be aware of the knowledge provided, yet there are sections that supply correct info and perfect suggestion to handle present concerns. For either different types of readers, first-class and helpful references and assets are incorporated on the finish of every Chapter.'' -- Mark Landmann, companion, Infusion workforce LLC

    ''It isn't frequently that an IT ebook crosses my table that, as soon as picked up, can't be placed down till it's been learn disguise to hide. The IT Managers instruction manual proved to be this kind of books. ultimately an IT administration booklet that truly discusses easy methods to take care of humans and never simply finances! A ebook that provides as a lot weight to handling staff member personalities because it does to handling software program licenses….The breadth and scope of this e-book can also be quite¿impressive, given it's only three hundred pages lengthy. Outsourcing,¿cloud computing, undertaking costing and scheduling, defense administration and naturally worker dealing with all are coated successfully and with quick functional outcomes. there's extra to rave on approximately with this ebook, yet rather all you want to be aware of is that it's a must-have for any newbie IT supervisor. learn it, and also you are off to a superb begin. and naturally the price of the booklet is beside the point - it truly is worthy it.''--BCS.org

    ''Intended as a primer for IT pros stepping into administration roles, the 3rd variation of this paintings provides a brand new bankruptcy on new connectivity matters surrounding social media and hand-held units. different chapters contain a breakdown of IT administration, staffing, undertaking administration, software program, working structures and firm purposes, coping with cash, technical atmosphere, defense and compliance, catastrophe restoration and dealing with clients. Written in an simply understood and pleasing demeanour, this guide goals to maximise the 1st hundred days in a brand new position and to handle universal discomfort issues of IT administration with potent ideas and motion plans. there's little or no filler the following, and invaluable and another way not easy gained knowledge abounds. instructed supplemental examining for every subject makes this paintings a useful source for professional administration in addition to amateur managers in an IT setting.''--Reference and study ebook information, August 2012, web page 64


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With remote team members, consider drawing them out more than you usually do to ensure you feel confident about their thinking. And consider using available tools besides e-mail and phone calls (instant messaging, web-cams and video-conferencing, social networking tools, web-conferencing) for greater interaction, and to help build a stronger relationship with them. Make sure everyone feels free to air any doubts or concerns. One technique is to go around the table at the end of each meeting and to ask each member to express any concerns they have and then address them accordingly.

The importance of managing a team can’t be emphasized enough: • • • • Become a great manager and you’ve found a career path and skill that will serve you well for the rest of your life—both in and out of the workplace. Fail to manage well and you may find that your potential growth with the organization is limited at best. Become good at it, and it becomes your most valuable skill, and your staff and department become a critical component and vital asset of the organization. Without good staff management skills, you’ll see your department’s goals and objectives become an uphill battle, and you and your team’s value to the organization will be questioned.

When thinking about metrics, think about the goals for that employee and their job. How would you determine or measure if they are meeting those goals? When goals can be measured, and are measured, it is easier for you and the employee to be aware of how well things are going. Guidelines for Reviews Don’t forget: both you and the members of your IT staff are salaried professionals. Act as such, and treat them that way. Your respect will be rewarded. Be Objective It’s important to remember that a performance review is the company’s formal assessment of the employee’s performance.

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